I. Position Summary:

Provide customer service, record keeping, making bookings, and receiving payments for the orthodontic service in UPDH2 three evenings a week at the reception area.

II. Duties and Responsibilities:
The overall job description below outlines the main areas of responsibility of the Employee:

• Greet patients with smile and warm welcome, give clear information to the orthodontic patients as required
• Receive payment from orthodontic patients, verify and save the records accurately; issue invoices/receipts
• Print out receipt for the orthodontic patients, receive phone calls in a friendly professional manner, make phone calls for appointments, follow-up, promotions etc.
• Assist orthodontists to communicate with patients when required and develop excellent customer service skills
• Register new patients on the computer software system, search for the old patient data (ID) as required Assist hospital manager to prepare documents for monthly payments for orthodontists
• Keep hard and soft copies of all clinic forms, and arrange them for easy access, making sure there are always enough forms on-hand
• Ensure patient records are updated at each visit
• Regularly check the tidiness and cleanliness of the reception area
• Report to the clinic manager if they have any concerns
• Maintain contact with outside dental labs, and contact them to send and receive the orthodontic work that cannot be done in our own lab
• Keep clear records of the impressions and the models etc. sent to/received from the lab by working closely with dentist, dental student, and the dental assistant
• Contact UP dental lab staff and keep good records regarding the sending and receiving of prosthetic and other work related to them.
• Work diligently as part of a dynamic, cohesive and hard-working team.
• Communicate well with dental students and staff, avoiding conflict.
• Remind tutors to sign in and sign out their working time accurately; record tutors’ sessions; check atendance of students; keep accurate records and calculate student scores when required.
• Record all patient appointments and payments.
• Carry out other duties as required by the orthodontists and hospital managers.

III. Minimum Qualifications and Requirements:
1. Experience:

• At least 1-year experience in customer service or working directly with the public or admin work
• Able to use English
• Able to use Ms Word and Excel

2. Education:

• Has a bachelor degree and can read and write Khmer and English
• Has experience in a dental clinic

3. Skills/Competencies:

• Communication skills: able to explain policies and procedures clearly to customers and the public
• Interpersonal skills: understand and communicate information effectively in order to establish positive relationships
• Organizational skills: able to retrieve files and other important information quickly and efficiently
• Time Management skills: manage one’s own time and the time of others

4. Personal Quality

• Integrity: adhere to the applicable confidentiality and privacy rules governing the dissemination of information
• Service Orientation: actively look for ways to help people
• Active Learning: understand the implications of new information for both current and future problem-solving and decision-making
• Atention to Detail: careful about detail and thorough in completing work tasks
• Flexibility: willing to work flexible hours